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Customer Reviews — What East Texas Property Owners Say About Guardian Roofing Pros
The trust Guardian Roofing Pros has built throughout Flint, Tyler, and the surrounding East Texas region comes down to the experience customers actually have working with our team — not just the promises we make before a job starts. The feedback we hear most often centers on honesty, communication, and craftsmanship that holds up well after the crew has packed up and left.
What Customers Consistently Mention
Property owners frequently point to the same handful of things when describing their experience with Guardian Roofing Pros — a team that explains exactly what’s wrong with a roof before recommending a fix, fair and transparent pricing without surprise charges, and a willingness to work directly with insurance companies to keep storm-related claims moving smoothly. Many of our new customers come to us because a neighbor or friend recommended us after we completed a project for them, which is the kind of trust that simply can’t be manufactured through advertising alone.
The roof was completed in a timely manner and the crew was friendly and very professional. They kept the yard clean as they went, and when the job was completed, they scoured the yard for nails and any pieces of old roof that may have been missed. Rick and Chris were very easy to work with from start to finish. They also were very professional.
Price assessment
Great price
Price
$25,000–30,000
Services
Skylight repair, Roof repair for storm & wind damage, Roof inspection, Roof repair, Roof installation, Roof damage repair
The roof was completed in a timely manner and the crew was friendly and very professional. They kept the yard clean as they went, and... Read More...
We had a very unique situation with our roof—our home had an industrial-style flat gable roof, which many contractors were unwilling to take on. After multiple companies declined the project, we found Guardian Roofing Pros, and choosing them was the best decision we could have made.
What set Guardian apart immediately was that their quote wasn’t just a number—it came with a clear, well-thought-out plan to properly replace our roof. We had already done extensive research ourselves and were unsure about the correct materials and approach. Guardian helped guide us through those decisions with confidence and expertise.
From start to finish, the entire process was handled with a high level of professionalism. Communication was clear, direct, and consistent. Every question we had was answered quickly and thoroughly, which gave us peace of mind throughout the project.
A special thanks to Chris Brown, the project manager, who oversaw everything from beginning to end. His attention to detail and commitment to the job really stood out.
The crew was punctual every morning, worked efficiently, and made sure to clean up at the end of each day—something we truly appreciated.
We are extremely pleased with both the quality of the work and the timeline it took to complete the project. I would highly recommend Guardian Roofing Pros for any roofing needs, especially for more complex or uncommon situations like ours.
Thank you again for a job well done!
Services
Roof installation
We had a very unique situation with our roof—our home had an industrial-style flat gable roof, which many contractors were unwilling to take on. After... Read More...
Guardian Roofing Pros exceeded every expectation we had. From the very beginning, they were honest, transparent, and incredibly knowledgeable about our unique situation with having a commercial roof on a residential home. After speaking with around 10 different roofing companies, they were the ONLY ones willing to do the job correctly instead of cutting corners or trying to sell us something we didn’t need. Their customer service was phenomenal, arrival times were always prompt, and their crew cleaned up thoroughly at the end of the job. The professionalism, reliability, and communication throughout the entire process were unmatched. No hidden costs, no surprises — just honest people doing incredible work the right way. Like any construction project, challenges and unexpected issues came up along the way. What truly set Guardian Roofing Pros apart was how they handled every single situation with accountability, professionalism, and grace. They communicated openly, stood behind their work, and always made sure things were handled correctly without excuses or finger-pointing. Chris, the project manager, was always available for any questions or concerns we had. We are very particular people, and he handled every request without hesitation, always making us feel heard and valued throughout the process. The owner, Rick, truly sees people — not dollar signs. He personally came out to thoroughly inspect the work of his crews and showed genuine concern for us, our home, and our investment. That level of care and integrity is rare these days. If you want a roofing company you can truly trust, Guardian Roofing Pros is it. Highly recommend!
Price assessment
Reasonable price
Price
$20,000+
Services
Roof inspection, Roof installation
Guardian Roofing Pros exceeded every expectation we had. From the very beginning, they were honest, transparent, and incredibly knowledgeable about our unique situation with having... Read More...
Absolutely outstanding experience from start to finish! TJ is an awesome, knowledgeable, and hard-working sales rep who guided us every step of the way. He made what could have been a stressful process feel smooth and manageable, especially when it came to navigating the insurance side of things. Communication was clear from the beginning, follow-up was incredibly fast, and everything happened exactly as promised. We also really appreciated the involvement of upper management—it added an extra level of confidence knowing the project had that kind of oversight and care. Chris stayed on top of the project and communicated throughout. The work was completed on schedule and exceeded our expectations. If you’re looking for a roofing company that is professional, responsive, and truly customer-focused, this is it. Highly recommend!
Price assessment
Great price
Price
$18,000–20,000
Services
Roof repair for storm & wind damage, Roof damage repair
Absolutely outstanding experience from start to finish! TJ is an awesome, knowledgeable, and hard-working sales rep who guided us every step of the way. He... Read More...
Chris at Guardian came out the same day I called. Checked out everything, and gave me a reasonable quote within an hour and was out the next morning and fixed the issue. Chris was very polite and knowledgeable. I’m very happy with Guardian Roofing! Mike
Price assessment
Reasonable price
Price
$1–2,000
Services
Roof repair
Chris at Guardian came out the same day I called. Checked out everything, and gave me a reasonable quote within an hour and was out... Read More...
Backed by BBB Accreditation
Guardian Roofing Pros holds Better Business Bureau accreditation, a distinction that reflects our ongoing commitment to ethical, transparent business practices throughout every customer interaction. Combined with our bonded and insured status, that accreditation gives property owners an added layer of confidence before they ever sign a contract.
See More of What Our Customers Are Saying
You can find additional reviews and updates from Guardian Roofing Pros on our Facebook and Instagram pages, where East Texas homeowners and business owners have shared their own experiences working with our team.
Become Our Next Satisfied Customer
Call (903) 751-3332 or email info@guardianroofingpros.us to schedule your free roof inspection and experience the difference for yourself.
